A reliable and cost effective telephone system is critical for any business today. Multitone can offer a range of communication solutions that will meet the needs of a business, either on one site or many.

Your business can be enhanced to gain:

- Reliable and cost effective telephone system

- Range of solutions that will meet the needs of small or large businesses on one site or many

- Improved organisational and individuals productivity, service and control

- All solutions offer flexibility and are can be as complex or as simple as needed.

Communication Solutions Ideal for:

- Airports

- Office Premises

Multitone build partnerships, carefully taking the time to thoroughly understand your communications needs. Communications solutions are tailored to meet specifications or can simply integrate with existing installed systems.

Royal Sun Alliance

Mitsubishi

EuroStar

Royal Bank of Scotland

Features and benefits include:

- Wide range of products available from simple telephones to advanced digital phones

- Integrated voicemail, auto-attendant and call-logging and unique telephone numbers (DDI)

- Simple and easy to use systems with web browser configuration

-  Walk and talk functionality ensures staff can be located easily and respond quickly

-  All the traditional functionality of desk phones available on Cordless DECT handsets.

-  Integration with existing telephone systems and paging systems.

-  Instant communications for emergency situations and conference calls

-  Customer has direct contact, improves productivity

-  A wide range of applications to suit all types of business, these include:

      - CTI

      - Restricted functionality

      - Night service

      - Full telephone management from a PC

      - Supports TAPI applications, allowing integration with CTI compatible systems

-   High speed internet access with integrated firewall

-  Remote access for fault diagnosis and system configuration

-  E-mail notification for faster response times

-  All hand held devices are light-weight and are available with holsters for added protection

Administration Areas

Members of staff can be directly contacted wherever they are, without delay. Free internal communications ensure support and assistance is always accessible to other staff members. Customers can gain direct access through DDI, improving productivity and response times, as well as raising the level of customer care levels.

There are many applications that can be integrated with existing systems or can be introduced as and when required.

The systems can be configured to meet individual users. There are a number of desk phones and Cordless handsets, each with various level of functionality.

Headsets are available with an auto answer feature, that permit incoming calls to be automatically answered and closed, leaving both hands free

Managers and Supervisors

Being accessible to members of staff or a customer is very important in order to mange day-to-day operations and unpredictable situations. Therefore, it is important that vital information is received, either as a text message, SMS message or e-mail.

Configuration and installation of the systems is simple and will cause a minimal amount of disruption. Applications such as Unified Messaging can assist members of staff to access data networks where central directories are kept.

Security

Fire Alarms can also be linked into the alarm system to alert key members of staff and assist with the evacuation of a premise.

The more comprehensive systems available allow connection to IT networks that allow anyone with a PC to send a message to a user or group of users, an essential tool if the voice communications channels are unusable.