Offices and Administration Areas
Key members of staff can be directly contacted wherever they are, without delay. Instant internal communications ensure support and assistance is always accessible to other staff members and improves response times to urgent matters.
Customers prefer not to go to voicemail or have a message passed on by a colleague, therefore there are cost benefits that come from answering a call promptly and saving the cost of a return call.
Personnel that are desk based may still need to leave their desk to check part numbers or stock details. A cordless solution will resolve the problem and ensure that there are no missed calls and no missed customers.
Managers, Supervisors, First-Aiders, Fire Teams
Resolving problems quickly saves time and reduces costs incurred. Key members of staff can be called anywhere at anytime. On taking a call they are directed to the problem area, while absorbing the details as they walk. If they haven't resolved the matter on arrival, they are able to call for further assistance.
Security and Maintenance Staff
Instant communication allows vital information to be distributed to other members of staff. Operating facilities such as manufacturing and production, must ensure that the process is continuous to maintain efficiencies.
Monitoring of production lines can increase awareness to staff. Messaging capabilities make it possible for an alarm to be sent immediately to the maintenance engineer as a text message, with the result of reduced downtime and prevention of damage to machinery.
Fire Alarms can also be linked into the alarm system to assist Security with the evacuation of staff, customers or visitors. In the same way, it is possible for an alert to be sent to an individual or team if a security door or window is breached when an intruder enters.
The more comprehensive systems available allow connection to IT networks that allow anyone with a PC to send a message to a user or group of users, an essential tool if the voice communications channels are not feasible.
Other Members of Staff
Within an industrial environment staff are exposed to high levels of noise. Devices can be set to increase in speech volume, or use other features such as vibrate in order to communicate. Headsets are available with an auto answer feature, that permit incoming calls to be automatically answered and closed, leaving both hands free. |