Business is dependent upon communication systems that will minimise lost business and poor customer service, through missed or unanswered calls. |
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Customers demand immediate response in this very competitive market, Multitone can ensure that we will have or will design the optimum solution for you. |
Your business can be enhanced to gain:
- Speed and efficiency by faster communication between staff members.
- Improved profit margins and operational efficiency.
- Minimum wastage of time to allow more time with guests and improved Customer Care.
- Ultimately the benefit must be "happy" guests that want to experience your service again.
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Multitone's communication solutions Ideal for:
- Hotels
- Retail
- Theatres
- Leisure & Gym complex
- Health & Beauty environments |
| Multitone systems and products range from a small desk- top paging system to a fully integrated communications package. |
Customer Case Studies
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Customer Solutions |
| Millstream Hotel & Restaurant |
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| Avon Gorge Hotel |
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| Woolworths Group Plc |
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| Woodcote Green Nurseries |
- Telephony and Cordless |
| House of Fraser |
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| Hinckley Island- Hotel and Conference Centre |
- Cordless Telephony |
| Grosvenor Hilton - Edinburgh |
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| Grosvenor Hilton - London |
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| Channings Hotel - London |
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| Sadler's Well Trust |
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| BA Travel Shops |
- Queuing Paging System |
| Hyatt Regency - Birmingham |
- Paging System |
| St James Sofitel - London |
- Cordless Telephony |
| Hilton Gatwick Airport Hotel |
- Paging System |
| Thistle Hotel - Inverness |
- Paging System |
| Hydro Hotel - Eastbourne |
- CordlessTelephony |
| The Marriott - Slough |
- Paging System |
| Jury's Inn - Islington |
- Cordless Telephony |
| Gleneagles Hotel & Golf Resort |
- Cordless Telephony |
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Jarvis Hotel - Piccadilly, London |
- Paging System |
Features and benefits include:
- Communication that is discreet
- Key personnel are free to roam from their desk to resolve both staff and customer problems immediately
- Able to walk and talk and be accessible all of the time with faster response times
- Flexible and expandable solutions to grow with your business requirements
- Cost savings gained by efficient and effective service
- A range of applications that trigger pre-stored, instant messaging to a specific member or group of staff as a result of an unknowing customer action.
- The capability to centralise fire, security, and temperature monitoring alarms, to provide immediately alerts and act as a monitoring and pre-warning systems. |
Offices and Administration Areas
Dealing with guests over the phone, confirmation handling and chase calling require fast and reliable communications that are quick to install and most importantly easy to use.
Features can include voicemail, auto-attendant, night service functionality as standard. Even CTI integration with existing data networks can contribute to speedy and efficient service.
Banqueting Managers, Conference and events administrators that are desk based may still need to leave their desk to ensure events within the facilities run smoothly. A cordless solution will resolve the problem and ensure that there are no missed calls, while being able to manage on the move. |
| General Managers, Front Office Managers and Supervisors |
Responsible for every aspect, ensuring guests enjoy their stay, all staff work together as an effective team and the business makes a profit.
A warm welcome and prompt service is vital on arrival. Good communication is necessary to ensure that information goes to the relevant departments with which the guest will come into contact. |
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For example, a guest approaching the bar area, would make contact with a pressure mat hidden from view. This would send a message to a member of staff, informing them that they there was a guest waiting to be served. The guest would just enjoy the prompt service, without even being aware they had actually called for assistance.
This enhances the time available for staff members to spend with guests and ensure their needs are fully met, while reducing the time and effort on wasted journeys . |
Housekeeper, Maintenance and Porters
Instant communication allows vital information to be distributed to other members of staff. The increased communication between office and mobile staff improves response times to task such as t he cleanliness of guest rooms and public areas. The ultimate aim being, more efficiency with the highest amount of discretion.
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The messaging capabilities of Multitone can integrate with equipment within catering areas. Innovative temperature monitoring on fridges and freezers, makes it possible for an alarm to be sent directly as a text message to either a hand held device or a PC.
This alert allows immediately action to be taken, without the lost of food, the inconvenience to guests and the replacement costs. Also with the new HACCP legislation to comply with in 2006, you have a complete monitoring and pre-warning system that can allow you to have peace of mind. |
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Fire Alarms can also be linked into the alarm system to assist staff with the swift evacuation of guests and visitors. In the same way, it is possible for an alert to be sent to an individual or team when a security door or window is breached if an intruder enters. |
The more comprehensive systems available allow connection to IT networks that allow anyone with a PC to send a message to a user or group of users, an essential tool if the voice communications channels are unusable. |
Other Members of Staff
Devices can be set to increase in speech volume, or use other features such as vibrate in order to communicate or reset if discretion is required.
Headsets are available with an auto answer feature, that permit incoming calls to be automatically answered and closed, leaving both hands free, ideal for catering areas and kitchen staff. |
VIP Guest Service
Guests are provided with the provision of direct communication. No longer is there a need to leave messages at reception, to be passed on by another member of staff to the guest. Expected in-coming or urgent out-going calls can immediately be taken or made by the guest anywhere within the facilities, exactly where and when they are.
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